Last Updated: 7th Oct, 2025

1. INTRODUCTION

Cyonn Adtech (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, job title
• Business Information: Company details, website URLs, social media handles
• Account Credentials: Login credentials for platforms you authorize us to manage (Google Ads, Meta Business, analytics tools, etc.)
• Financial Information: Billing address, GST number, payment details (processed through secure payment gateways)
• Project Information: Brand guidelines, campaign objectives, creative materials, marketing content
• Communication Data: Email correspondence, meeting notes, feedback, support requests

2.2 Information Collected Automatically

• Website Usage Data: IP address, browser type, device information, pages visited, time spent, referral sources
• Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze website traffic (see Cookie Policy section)
• Analytics Data: Google Analytics and similar tools track aggregate website usage patterns

2.3 Information from Third Parties

• Platform Data: Performance metrics, campaign data, and audience insights from advertising platforms (Google, Meta, etc.) for client campaigns
• Public Information: Publicly available business information for research and competitive analysis

3. HOW WE USE YOUR INFORMATION

We use the collected information for:

3.1 Service Delivery

• Executing digital marketing campaigns and strategies
• Managing advertising accounts on your behalf
• Developing websites, content, and creative materials
• Providing SEO, content marketing, and lead generation services
• Analyzing campaign performance and generating reports

3.2 Business Operations

• Processing payments and managing billing
• Communicating about projects, services, and deliverables
• Responding to inquiries and providing customer support
• Improving our services and developing new offerings

3.3 Legal and Compliance

• Complying with legal obligations and regulations
• Enforcing our Terms and Conditions
• Protecting against fraud, security threats, and abuse
• Resolving disputes and enforcing agreements

3.4 Marketing (with consent)

• Sending newsletters, service updates, and promotional materials
• Sharing case studies and portfolio work (unless confidentiality is agreed)

4. LEGAL BASIS FOR PROCESSING (GDPR/DPDPA COMPLIANCE)

We process personal data based on:

• Contractual Necessity: To fulfill our service agreements with clients
• Legitimate Interests: Business operations, fraud prevention, and service improvement
• Consent: Marketing communications and non-essential cookies
• Legal Obligations: Tax compliance, record keeping, and regulatory requirements

5. HOW WE SHARE YOUR INFORMATION

5.1 Service Providers We share information with trusted third parties who assist in:

• Payment processing (payment gateways)
• Website hosting and cloud storage
• Email and communication services
• Analytics and tracking tools
• Advertising platforms (Google, Meta, etc.)

5.2 Legal Requirements We may disclose information when required by:

• Court orders, legal processes, or government requests
• Enforcement of our rights or protection of safety
• Compliance with applicable laws and regulations

5.3 Business Transfers In case of merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity.

5.4 With Your Consent We may share information for purposes disclosed at the time of collection with your explicit consent.

We do NOT sell your personal information to third parties.

6. DATA RETENTION

We retain your information for:

• Active Clients: Duration of engagement plus 7 years for accounting and legal compliance
• Prospective Clients: 2 years from last contact unless you request earlier deletion
• Website Visitors: Analytics data retained for 26 months
• Marketing Lists: Until you unsubscribe or request removal

After retention periods, data is securely deleted or anonymized.

7. DATA SECURITY

We implement industry-standard security measures, including:

• Encrypted data transmission (SSL/TLS)
• Secure access controls and authentication
• Regular security audits and updates
• Employee confidentiality agreements
• Secure backup systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights:

8.1 Access and Portability: Request copies of your personal data in a structured, commonly used format.

8.2 Correction: Request correction of inaccurate or incomplete information.

8.3 Deletion Request: deletion of your personal data (subject to legal retention requirements).

8.4 Restriction: Request limitation on how we process your data.

8.5 Objection: Object to processing based on legitimate interests or for direct marketing.

8.6 Withdraw Consent Withdraw consent for processing that requires it (doesn’t affect prior lawful processing).

8.7 Complaint: Lodge a complaint with your local data protection authority.

To exercise these rights, contact us at [your email]. We will respond within 30 days.

9. COOKIES AND TRACKING TECHNOLOGIES

9.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality (cannot be disabled)
• Analytics Cookies: Google Analytics to understand website usage
• Marketing Cookies: Track ad performance and retargeting (with consent)
• Preference Cookies: Remember your settings and preferences

9.2 Managing Cookies

You can control cookies through:

• Browser settings (delete or block cookies)
• Our cookie consent banner
• Opt-out tools: Google Analytics opt-out, Meta pixel opt-out

Disabling cookies may affect website functionality.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

11. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, contact us immediately to request deletion.

12. INTERNATIONAL DATA TRANSFERS

If you are located outside India, your information may be transferred to and processed in India. We ensure appropriate safeguards are in place for such transfers.

13. CLIENT DATA PROCESSING

When managing campaigns and platforms on behalf of clients:

• We act as a Data Processor: Clients retain ownership and control of their customer data
• Clients are Data Controllers: Responsible for their own privacy policies and compliance
• Data Processing Agreement: Available upon request for GDPR compliance
• Limited Access: We access only the data necessary for service delivery
• Client Responsibility: Clients must ensure the lawful collection of data we process on their behalf

14. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Material changes will be communicated via email to active clients.

15. CONTACT US

For privacy-related questions, concerns, or to exercise your rights:

Data Protection Contact: Cyonn Adtech
Location: Gurugram, Haryana, India
Email: [deepak[at]cyonn(dot)com]
Website: [www.Cyonn.com]

For GDPR/DPDPA Inquiries: Please mark your communication as “Privacy Request” for priority handling.

16. JURISDICTION-SPECIFIC PROVISIONS

16.1 For EU/EEA Residents (GDPR)

• You have the right to lodge complaints with your supervisory authority
• Data transfers outside the EU/EEA are protected by Standard Contractual Clauses
• Our lawful basis for processing is detailed in Section 4

16.2 For Indian Residents (DPDPA 2023)

• You have rights under the Digital Personal Data Protection Act, 2023
• Data Principal rights are detailed in Section 8
• Grievances can be addressed to our designated contact

16.3 For California Residents (CCPA)

• You have the right to know what personal information is collected
• You have the right to opt out of sale (we do not sell personal information)
• You have the right to non-discrimination in exercising your rights

By using Cyonn, you acknowledge that you have read and understood this Privacy Policy.